![]() ![]() In the navigation menu, click Account Management then Account Settings.Sign in to the Zoom web portal as an account owner or admin.How to enable or disable message archiving Note: If a user switched from a free account to a paid account, account owners and admins can only access chat history from the time that the user became a paid account. Zoom mobile app for Android or iOS: Global minimum version or higher.Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher.Advanced chat encryption disabled. If enabled, there are limitations to the chat history tool.Pro, Business, Education, or Enterprise account. ![]() Prerequisites for viewing stored chat messages
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